Terms and Conditions

General terms and conditions

When placing an order, you as a customer agree to the General Terms and Conditions below.

General

• These Terms and Conditions apply to all offers, orders, and agreements with Sha & Ivy. They are publicly visible and posted on the Sha & Ivy website.
• By placing an order you agree to the delivery and payment terms on the website or in the contract.
• Sha & Ivy ensures that the product you receive is consistent with the description provided.

Price

• All prices stated are in Euros and include VAT, and exclude delivery or shipping costs.
• Sha & Ivy reserves the right to change prices at any time. All prices shown on the site are subject to manual typing errors, for which Sha & Ivy accepts no liability.

Orders

• Your order is final once placed and all orders placed through the webshop require payment in advance using one of the available payment methods.
• All orders are subject to the item being in stock or being available for backorder.
• Orders will be shipped within a maximum of 3 days after the order has been placed, (unless the item(s) are on backorder), with the exception of during a holiday period, which will be visible on the webshop.
• All mail orders are placed at the buyer's risk. If your item does not arrive by mail, it will not be possible to replace it. Sha & Ivy is not responsible for delays in mail delivery, any damage caused during transport, or missing parts from the distributor. Every effort will be made to resolve such a situation in a mutually agreeable manner.
• You can pick up your order by appointment. Please contact Sha & Ivy for more information.
• All orders are carefully packaged and inspected upon delivery. Every effort is made to ensure you receive your order in perfect condition as it leaves Sha & Ivy's premises. If your order arrives damaged, please contact us by email at shaandivy@hotmail.com within 48 hours of receipt, including relevant photos of the damaged item(s). Returns or replacements (not applicable to furniture) can be shipped upon approval by Sha & Ivy.
• All furniture will be collected or delivered in mutual consultation between the parties concerned.

Returns

• Webshop – This only applies to non-furniture items – If an item purchased through the webshop does not meet your expectations, it can be returned to Sha & Ivy in an unopened and undamaged condition within 14 days of receipt. Once the returned item(s) have been received by Sha & Ivy in an unopened and undamaged condition, a refund will be processed within 14 days. Shipping or courier costs incurred for returning an item are for the sender.
• Furniture – Furniture can be returned within 14 days of receipt. Returns will not be accepted after 14 days of receipt. Courier/delivery costs for returns are the buyer's responsibility. Please measure carefully, or visit our store to check if the item meets your expectations before purchasing if you are unsure. All furniture is filmed before shipping to show you the condition it leaves Sha & Ivy before shipping/delivery. If a piece of furniture is received with damage incurred during transport, Sha & Ivy accepts no liability. If the damage is easily repaired, Sha & Ivy will cooperate and repair the item to the best of its ability, provided it is located within the Netherlands. This is not possible for items shipped outside the Netherlands.

Delivery / Shipping costs

• All orders purchased through the webshop are shipped by PostNL, DPD, DHL, or another carrier selected by Sha & Ivy. Every effort is made to minimize shipping costs and use efficient and sustainable delivery methods.
• For orders outside the Netherlands, the applicable shipping costs from the Netherlands to that country apply.
• Delivery time depends on the shipping/delivery service used, but is approximately 2-10 days, depending on the delivery address. Sha & Ivy is not liable for delays in delivery by the shipping service.
• If you would like to receive your order by registered mail (signed on receipt), please inform Sha & Ivy in advance to arrange this. Additional costs are the responsibility of the buyer.
• Furniture can be collected from Sha & Ivy's premises. Delivery (or collection, if applicable) will be arranged in consultation with the buyer, and costs will be agreed upon in advance and calculated per kilometer, at rates comparable to Brenger rates. A courier service will be used for delivery within a radius of 200 km from Sha & Ivy's premises. Costs and payment for the courier service will be agreed upon in advance.

Copyright

• The images shown on the website are the property of Sha & Ivy and are protected by copyright. Copying or reposting these images without prior permission from Sha & Ivy is prohibited.
• Some images shown may differ in color from the actual product due to screen color settings and variations.

Power Major

• Sha & Ivy is not liable for situations due to circumstances beyond its control. These may include postage or other delivery delays, damage caused during transport, internet, email, or power outages, strikes, government regulations, or supplier delays.

Quality

• The furniture sold by Sha & Ivy has been previously used, vintage, or antique, and has been restored, restyled, and revived to its current state. Discrepancies and signs of wear due to the furniture's age may occur. All furniture can be viewed prior to purchase to avoid disappointment. No guarantees are given. You are always welcome to view it without obligation before making a purchase.
• All wooden furniture is inspected and treated for woodworm where necessary, but no guarantee is given that woodworm is not present. If you receive a piece of furniture that contains woodworm, it can be treated with a suitable product. If in doubt, contact Sha & Ivy for the best treatment method. Woodworm treatment is the buyer's responsibility if discovered after receipt of the furniture.
• Wooden furniture is a natural product and expands and contracts with heat, humidity, and cold. Cracks can appear over time in extreme heat, humidity, and cold, especially if you have underfloor heating or live in an older home with poor insulation or excessive dampness. Sha & Ivy is not responsible for the natural movement of the wooden furniture it sells. To prevent this problem, exercise caution when placing furniture. Furniture should not be placed in damp areas, too close to radiators, or other sources of heat or moisture.

Privacy

• Sha & Ivy operates in accordance with the law and does not share personal data with third parties without prior consent. Your privacy as a user of the Sha & Ivy website is respected, and your personal data will be treated respectfully and confidentially.

All rights reserved.

• Sha & Ivy reserves the right to change any of the above Terms and Conditions if it deems it necessary to protect its customers, its property, and its business integrity.

Company details:

Name: Sha & Ivy

Website: www.shaandivy.com

Email address: shaandivy@hotmail.com

Address: Caspersstraat 25, 7095BS De Heurne

Chamber of Commerce number: 92296084

VAT: NL865983598B01

IBAN: NL71RABO0382462017

Tel.: 06 23909946